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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Debra Mcgrath

January 23, 2025

5  out of  5
rating by Debra Mcgrath
"Sue Ann Ladd was accommodating and informative when I came into the office to discuss renewal of my home and auto policies. She was very knowledgeable regarding my options and well prepared. Sue Ann listened to my questions and concerns, and there was never a sense of being pushed to decide one way or the other. I would definitely recommend her services if you are checking out insurance poilcies."
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Ryan Collins

January 21, 2025

5  out of  5
rating by Ryan Collins
"Heather, and their claims team assisted with my claim. Received it faster than I was ready for, and we’re very responsive! Hit by a no license / no insurance driver - no fault , submitted a claim and my monthly rate remained close to the same, in a newer vehicle."
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elsie meyers

January 19, 2025

5  out of  5
rating by elsie meyers
"Sue Ann is wonderful to work with she listened to what I wanted and made it happened and she even made suggestion to help lower my payment. She even offered to cancel my old policy with my old agent. Can't say enough so glad I switched"
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crash32107

January 13, 2025

4  out of  5
rating by crash32107
"State Farm agents were great but the claims department call lines were not as efficient. Overall though it was good experience."
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Adam Atwater

December 27, 2024

5  out of  5
rating by Adam Atwater
"Got what I needed quickly. No problems. Good price."
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Jessie

December 6, 2024

5  out of  5
rating by Jessie
"Statefarm is a breath of fresh air thankyou"
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Rebecca Cross

December 4, 2024

5  out of  5
rating by Rebecca Cross
"I was in the market for new insurance after I was canceled. Tiffany from State Farm gave me a quote and made the process of switching a breeze for my auto and home policies."
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Carmen M

December 3, 2024

5  out of  5
rating by Carmen M
"We have always experienced top-notch service here. Great product and positively outstanding customer service from Sue Ann Ladd. CALL THEM FIRST"
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Jeff Manquen

December 2, 2024

5  out of  5
rating by Jeff Manquen
"Sue Ann was VERY helpful and took care of getting our new Homeowners policy started and all of my questions answered."
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Jeff Clay

November 27, 2024

5  out of  5
rating by Jeff Clay
"Very knowledgeable and fast."
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Larry Waters Jr

November 25, 2024

5  out of  5
rating by Larry Waters Jr
"Agent Mrs Ladd promptly aided my fiance and I with exactly what we needed done! She was very polite, thorough, and made sure to get us any discounts we were eligible for and explained further discounts available too us if we choose to do so. Highly recommend buying insurance through Mr Lewis agency if your local to the area."
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Hannah Depuy

November 15, 2024

5  out of  5
rating by Hannah Depuy
"Heather was very helpful and answered all the questions I had!"
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Sue Grillo

November 15, 2024

5  out of  5
rating by Sue Grillo
"Sue Ladd is very informative. She always answers all of my questions. We will be moving our business over shortly because of Sue. She is a a wealth of information"
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Lori Cox

November 14, 2024

5  out of  5
rating by Lori Cox
"Tiffany is amazing my first call there didn't have to call another insurance company at all thanks again Tiffany"
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Tina Froman

November 12, 2024

5  out of  5
rating by Tina Froman
"Hi Tiffany,Yes I am very happy with the choice I made for my auto insurance company,You did amazing job with explaining to me about the policy..Thank you very much again..Tina"
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kip lonnen

November 11, 2024

5  out of  5
rating by kip lonnen
"I am a local salesman.. I called Tiffany from Mark Lewis State Farm. She was very helpful and prompt. Myself and my customer appreciate her!!"
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Robin Viklund

November 6, 2024

5  out of  5
rating by Robin Viklund
"State farm was great. Great professional, caring service. Thank you to Heather for all you did and your support. Robin and Mark"
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Karen Kirby

November 4, 2024

5  out of  5
rating by Karen Kirby
"Very prompt and courteous service from Tiffany at the Mark Lewis State farm Insurance Agency"
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Shannon Frasier

October 21, 2024

5  out of  5
rating by Shannon Frasier
"Very easy to get a quote. Tiffany is very helpful and polite. She took the pain out of dealing with insurance. Thank you for your help!"
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Antonia Newell

October 2, 2024

5  out of  5
rating by Antonia Newell
"Kelly was so knowledgeable and helpful. She took the time too answer all my questions. Thanks for your great service Kelly"
We responded:
"Thanks for the review, Antonia we really appreciate it!"
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Meaghan O'Leary

October 1, 2024

5  out of  5
rating by Meaghan O'Leary
"I have been very happy with the customer service I have received from this agency especially Sue Ann. I would recommend Mark Lewis for your insurance needs."
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June S

September 16, 2024

5  out of  5
rating by June S
"Update: Years of great service! Sue Ann at the State Farm Office in Medina is worth the drive. She has always been so helpful, knowledgeable and efficient. Even when we moved we stayed with this office. When you call you speak to Sue Ann not AI or an automated operator. How refreshing! Highly recommend."
We responded:
"June, what a wonderful thing to say about Sue Ann! We also think that we are worth the drive ha ha ha. We’re always happy to help, so please let us know if if there’s ever anything that you need, we really do appreciate you sticking with us even when you moved out of the area. Mark Lewis State Farm insurance Medina, New York."
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nathan d pace

September 13, 2024

5  out of  5
rating by nathan d pace
"Paige & Sue Ann, with Mark Lewis - State Farm Medina, NY, were great to work with."
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Syed Ali Abbas

September 11, 2024

5  out of  5
rating by Syed Ali Abbas
"I have found Sue and Tiffany very helpful. They have been always there to help me navigate in automobile and home policy needs."
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Frank Robb

September 3, 2024

5  out of  5
rating by Frank Robb
"I am extremely satisfied on how my claim was handled. Just a smooth experience for me and getting baby fixed and back to me. Thanks, Frank Robb"