Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Donna Melvin

November 28, 2023

5  out of  5 rating by Donna Melvin
"We recently bought a new car and needed to update our insurance policy. May I say the agent Sue Ann Ladd went out of her way to accommodate us It always a pleasure talking to Sue Ann Ladd such a sweet caring voice with great advice!! Thank You for taking such good care of us!!! Top notch customer service"

Rhonda Pangrazio

August 21, 2023

5  out of  5 rating by Rhonda Pangrazio
"Tiffany was fantastic to work with. She was very knowledgeable and answered all my questions. We are very pleased with the assistance she provided and look forward to telling family and friends about our positive experience. Thank you, Tiffany!"

Donna Kassay

August 10, 2023

5  out of  5 rating by Donna Kassay
"Great insurance office! Very friendly and helpful."

Rob Deskins Sr

June 10, 2023

5  out of  5 rating by Rob Deskins Sr
"Great service. Great prices."

David Hill

June 10, 2023

5  out of  5 rating by David Hill
"Fantastic service! Friendly staff love state farm!"

Justin Mruczek

June 9, 2023

5  out of  5 rating by Justin Mruczek
"Sue Ann is absolutely amazing! I highly recommend using her and State Farm"

Ricky Washburn

June 9, 2023

5  out of  5 rating by Ricky Washburn
"Sue Ann is very knowledgeable and very helpful when I have a question or issue."

Mitchell Todd

June 8, 2023

5  out of  5 rating by Mitchell Todd
"Mark Lewis state farm insurance agency team is top notch. I have always had the pleasure of working with Sue Ann, she is always very responsive to any question I have ever had. Recently Sue Ann has convinced me to switching homeowners insurance to them. She took care of all the paperwork and dialed in what I really needed for coverage for my home. She was able to get me more coverage for less money while still saving money. I am confident in Mark's team that I will be very well taken care of for many years to come. Thank you!"

Angela Mondoux

May 16, 2023

5  out of  5 rating by Angela Mondoux
"Very helpful and stayed in touch to make sure we got all the discounts we could. Sue Anne is wonderful"

Edward Walczak

May 10, 2023

5  out of  5 rating by Edward Walczak
"I want to thank mark lewis and sue Ann for helping me and my wife with our insurance needs much appreciated looking forward to long time with state farm"

Jason Hilobuk

May 8, 2023

5  out of  5 rating by Jason Hilobuk
"From the moment I walked in the door everyone was very pleasant. The agent I ended up sitting down with, Tiffany Stinson, was very knowledgeable and accommodating. For many years I have had all of my insurance needs split between two different companies and due to recent events I’ve had to start shopping around. I am so very happy I ended up sitting down across from Tiffany! Not only was she very personable but she was very professional in making sure I had the proper coverage for all my needs. I now have my homeowners, auto, and recreation all under one roof with reasonable rates. The transition was seamless and enjoyable due to Tiffany Stinson’s character and knowledge. If your looking to make a change I would highly recommend this State Farm location. Thanks again!"

Randy Meidenbauer

April 19, 2023

5  out of  5 rating by Randy Meidenbauer
"I requested an auto/homeowners insurance quote on line and was contacted by Sue Ann Ladd of the Mark Lewis Agency in Medina, NY. After some discussion on the phone, Sue Ann went to work and came back with some very fine savings on both of those areas plus my umbrella policy. We finalized the changeover in her office and things went smoothly after she contacted my current insurer. I would recommend her on the basis of her knowledge, actively engaging with me the customer and finding good coverage for better rates. Normally, people don't want to bother with shopping for insurance but Sue Ann made it easy and pleasant and cost savings to do so."

Matthew Natale

April 17, 2023

5  out of  5 rating by Matthew Natale
"Great experience with all staff. I Would recommend anybody to go to Mark Lewis State Farm."

Marlene Barnett

April 1, 2023

5  out of  5 rating by Marlene Barnett
"Sue Ann is amazing! The service I received was exceptional! I'm new to New York, so I appreciate how patient and welcoming she was with me throughout the entire process. I also value her expertise and truthfulness when It came to choosing the plan that was in my best interest! I will definitely refer friends and family to her!"


March 30, 2023

5  out of  5 rating by GracefulPeak217
"Found me a lower rate quick and painlessly. Definitely recommend."

Joanne Nesbitt

March 29, 2023

5  out of  5 rating by Joanne Nesbitt
"It was a great experience working with State Farm I would highly recommend their business also great pricing. I received the very kind and prompt service."

Sydney D Brown III (Prod.Huskyboy)

March 29, 2023

5  out of  5 rating by Sydney D Brown III (Prod.Huskyboy)
"Good insurance company"

Earl Billings

March 28, 2023

5  out of  5 rating by Earl Billings
"Tiffany was very professional, helpful, and accommodating in her assistance in my enrollment in State Farm's auto insurance program. She helped me obtain a significant savings over my previous auto coverage."

George OBrocta

March 14, 2023

5  out of  5 rating by George OBrocta
"Sue Ann Ladd is a true professional ! I could go to other companies for my insurance needs such as USAA. I stay with State Farm because of Sue Ann ! Thank you for always being there for us when have insurance needs !"

Crystal Hallenbeck

January 15, 2023

5  out of  5 rating by Crystal Hallenbeck
"Mark Lewis - State Farm Insurance, is great! Tiffany was a pleasure to work with. Very patient, knowledgeable, and worked hard to meet all my Insurance needs. Through their efforts, they were even able to beat my previous policy rates. I look forward to continuing my relationship with them."

Vern Bacon

January 14, 2023

5  out of  5 rating by Vern Bacon
"Always helped me with all my guestions. Very great service."

Mz Lola

January 13, 2023

5  out of  5 rating by Mz Lola
"I highly recommend Tiffany from the Medina, NY office. She is extremely knowledgeable and friendly professional that takes the time to listen and explain everything. Entire experience was pleasant from start to finish."

Heidi Mank

January 13, 2023

5  out of  5 rating by Heidi Mank
"The office is very super friendly. Always accommodating , clean, a very "family" like setting and I always have great conversations with staff ."

Hans Reafler

January 12, 2023

5  out of  5 rating by Hans Reafler
"You can trust then to look out for your best interests."

Lars Reafler

January 12, 2023

5  out of  5 rating by Lars Reafler
"Very easy to do business with. Highly recommend!"